At 1xlite, we understand how important your privacy is. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information of every Malaysian member who uses our platform. We've written this document in plain, straightforward language — not convoluted legal jargon — so you know exactly what happens to your data.
The 1xlite Privacy Policy is built on six robust principles that ensure every Malaysian player's personal data is always protected with the utmost care.
This Privacy Policy describes 1xlite's privacy practices regarding personal information we collect from Malaysian players. By using the 1xlite platform, you agree to the collection and use of information as described in this policy. Please read it carefully before registering or continuing to use the platform.
1xlite ("We", "Platform", or "Company") is committed to protecting the privacy of everyone who uses our services. This Privacy Policy explains how we handle your personal information when you visit the 1xlite website, register an account, make deposits or withdrawals, play slots, Live Casino, Sports Betting, or e-sports games, and interact with our customer support team.
As an online betting platform established specifically for the Malaysian market, 1xlite operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This legislation sets the minimum standards for the collection, use, storage, and disclosure of individuals' personal data, and 1xlite is committed to meeting — and exceeding — those minimum standards in every aspect of our data handling.
We believe that the trust of Malaysian players is our most valuable asset. That trust is built not only through fair gameplay and fast payouts, but also through transparent, responsible handling of personal data that genuinely puts our members' interests first. This is the philosophy that underpins every privacy-related decision we make at 1xlite.
Policy Scope: This Privacy Policy applies to all registered 1xlite players in Malaysia, covering all interactions with our platform including via the website and mobile access. It does not apply to third-party websites that may be linked through our platform.
1xlite collects several categories of personal data from our members. Below is a comprehensive breakdown of the types of data we collect, how it is collected, and why it is required:
| Data Category | Specific Details | Reason for Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number | Age 18+ verification, fraud prevention, KYC requirements |
| Contact Data | Malaysian phone number, email address | Account verification, communications, password recovery |
| Financial Data | Preferred payment methods (TnG, GrabPay, DuitNow, FPX), e-wallet number | Processing of deposits & withdrawals in Malaysian Ringgit (RM) |
| Account Data | Username, password (encrypted), platform preferences | Account management, login security |
| Communication Data | Customer support messages, feedback, complaints | Troubleshooting, service improvement |
When you use the 1xlite platform, our systems automatically collect certain technical information required to ensure the platform operates properly and securely. This data includes your device's IP address, device type and operating system (Android or iOS), browser type and version, in-platform activity (games played, bets placed, session duration), and general location information based on IP (to verify access from Malaysia).
All deposit and withdrawal transactions on 1xlite are fully recorded, including the date and time, amount in Malaysian Ringgit (RM), payment method used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks), transaction status, and reference number. These records are maintained for accounting purposes, legal compliance, and the resolution of any disputes.
1xlite never store your credit or debit card number directly. All payment processing is handled through PCI-DSS compliant payment gateways, meaning your sensitive financial information never passes through or is stored directly within 1xlite's systems.
1xlite uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without first informing you and, where required, obtaining your fresh consent:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), 1xlite processes your personal data on the following legal bases, depending on the type of data and the purpose of processing:
Data processing that is necessary to fulfil the contract between you and 1xlite — namely, providing the platform services you registered for. This covers account management, transaction processing, and access to games within the 1xlite platform.
Data processing required to fulfil 1xlite's legal obligations under Malaysian law, including KYC/AML requirements, financial reporting, and compliance with directives from relevant regulatory authorities.
Processing of data necessary for the legitimate business interests of 1xlite or third parties, provided those interests do not override your fundamental rights and interests. This includes fraud prevention, platform security improvements, and business analytics.
For certain processing activities not covered by the bases above – in particular direct marketing communications – 1xlite will obtain your explicit consent before processing your data for those purposes. You have the right to withdraw your consent at any time, without affecting the lawfulness of any processing carried out prior to that withdrawal.
1xlite does not sell, rent, or disclose members' personal data to third parties for marketing or any other commercial purpose. Your data is shared only in the following limited and transparent circumstances:
1xlite works with trusted third-party service providers to support platform operations. These include payment processors handling transactions via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), and CIMB Clicks; cloud computing providers that store platform data; game software providers that supply 1xlite's slots and live casino library; and analytics companies that help us understand platform performance.
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes set out in those agreements. They are prohibited from using your data for their own business purposes.
1xlite may disclose your personal data when required by Malaysian law, a valid court order, or a request from a law enforcement authority with legitimate jurisdiction. In such circumstances, 1xlite will disclose only the minimum information necessary and will endeavour to notify you of the disclosure unless prohibited from doing so by law.
In the unlikely event that 1xlite is involved in a merger, acquisition, or sale of assets, members' personal data may be transferred as part of that transaction. Should this occur, 1xlite will notify all members via their registered email address or a prominent notice on the platform before any data is transferred and becomes subject to a different Privacy Policy.
Protection Guarantee: In all the data-sharing cases described above, 1xlite ensures that recipients of your data maintain data protection controls and security standards no less rigorous than those we apply ourselves.
Protecting the personal data of 1xlite members is a responsibility we take very seriously. We continuously invest in industry-leading security infrastructure and practices to keep your data safe at all times:
While 1xlite takes all reasonable steps to protect your personal data, no security system can guarantee complete protection. In the event of a security breach affecting your personal data, 1xlite will notify you within a reasonable timeframe in accordance with applicable Malaysian legal requirements, and will take immediate action to contain and address the breach.
You also play an important role in keeping your account secure. Use a strong, unique password, never share your login credentials with anyone, always log out of your 1xlite account when you are done, and contact [email protected] immediately if you suspect any suspicious activity on your account.
1xlite retains your personal data for as long as your account is active or as long as it is needed for the purposes set out in this policy. The following are the general retention period guidelines we adhere to:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Ongoing service provision |
| Financial Transaction Records | 7 years after the transaction | Malaysian accounting & tax legal requirements |
| KYC / Identity Verification Data | 5 years after account closure | Malaysian AML/CFT Legal Requirements |
| Support Communication Logs | 3 years | Dispute resolution, service improvement |
| Log & Technical Data | 12 months | Security, technical troubleshooting |
| Marketing Data (with consent) | Until consent is withdrawn | Relevant promotional communications |
Once the data retention period expires or upon your request to delete your account, 1xlite will erase or anonymise your personal data using secure, irreversible methods. This ensures your data cannot be accessed, used, or recovered once the deletion process is complete.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 1xlite's commitment to privacy, you have the following rights regarding your personal data:
As a 1xlite member, you have the following rights, which we respect and make easy for you to exercise at any time.
The 1xlite website uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit the 1xlite website.
You can manage and delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect certain features of the 1xlite platform and your overall experience. For guidance on managing cookies in your browser, refer to your browser's help documentation.
The 1xlite platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a child under your care has registered an account on 1xlite or has provided us with their personal information, please contact us immediately at [email protected].
When we confirm that personal data from an individual under the age of 18 has been collected without valid parental or guardian consent, 1xlite will take immediate steps to delete that data from our systems and close the account in question. 1xlite also employs age verification procedures as a preventive measure to stop underage access.
1xlite reserves the right to update this Privacy Policy from time to time in line with changes to our operational requirements, technology, or applicable Malaysian law. When we make material changes to this policy, we will notify you through:
We encourage you to review this Privacy Policy periodically. Continued use of the 1xlite platform after any changes are posted will be considered acceptance of the updated terms. If you do not agree with the changes made, you may close your 1xlite account and request deletion of your personal data.
For any enquiries, requests, or complaints regarding this Privacy Policy or the handling of your personal data by 1xlite, please reach us through the following channels. Our Data Privacy Team operates seven days a week and is committed to responding to all privacy-related enquiries within 5 business days:
Please include in your enquiry: your 1xlite account username (not your password), the type of privacy request you wish to make, and any relevant details to help us process your request more efficiently. All privacy-related communications will be handled in strict confidence and processed in accordance with the procedures established by the 1xlite Data Privacy team.
At 1xlite, player privacy and player wellbeing are two equally important and closely linked priorities. Just as we safeguard your personal data, we also protect your wellbeing through a comprehensive suite of responsible gaming tools: deposit limits, loss limits, play-time reminders, and self-exclusion options. All games on 1xlite are strictly for players aged 18 and above.
For more information, visit our Responsible Gaming us. Full Terms & Conditions are available at Terms & Conditions 1xlite.
If any part of this Privacy Policy is unclear, or if you wish to make any request regarding your personal data, the 1xlite support team is available in Bahasa Malaysia to assist you at any time.
18+ only · Terms & Conditions apply · Bet Responsibly